Frustration and anger trailed the conduct of the ongoing computer-based examinations organised by the Joint Admissions and Matriculation Board (JAMB), as candidates across several centres staged protests over persistent technical glitches that disrupted their tests.
The Computer-Based Test (CBT), which is a key requirement for admission into tertiary institutions in Nigeria, was marred by reports of system failures, login issues, and unexpected shutdowns, leaving many candidates stranded and anxious about their performance.
According to accounts from affected candidates, the problems began shortly after the commencement of the examinations in various centres nationwide. Some candidates reported that they were unable to log into the system despite repeated attempts, while others said their computers froze midway through the test.
In several instances, candidates claimed that their allotted time continued to run despite the technical difficulties, thereby putting them at a disadvantage. Many said they were unable to complete their exams, raising concerns about the fairness and credibility of the process.
At some centres, the situation escalated into open protests, with candidates demanding immediate intervention from officials. Eyewitnesses reported that groups of students gathered outside examination halls, expressing their dissatisfaction and calling for the affected tests to be rescheduled.
“We prepared for months for this exam, only to be faced with technical problems that we have no control over,” one candidate said. “It is not fair that our future is being jeopardised because of system failures.”
Parents and guardians also voiced their concerns, with many taking to social media to highlight the challenges faced by their wards. Some called on JAMB to urgently address the issues and ensure that no candidate is unfairly penalised due to technical shortcomings.
In response to the complaints, officials at some centres attempted to calm the situation by assuring candidates that the issues would be resolved. However, the lack of immediate solutions in certain locations further heightened tensions.
The CBT system, introduced to streamline the examination process and reduce malpractice, relies heavily on stable internet connectivity, functional hardware, and efficient software systems. When any of these components fail, the impact on candidates can be significant.
Education stakeholders have noted that while the transition to digital examinations has brought improvements in efficiency and transparency, it also requires robust infrastructure and contingency plans to handle unexpected disruptions.
Some candidates recounted that after experiencing technical issues, they were asked to wait for extended periods while officials attempted to fix the systems. In a few cases, exams were temporarily suspended, while in others, candidates were reportedly asked to return at a later time.
The uncertainty surrounding these arrangements has added to the anxiety of candidates, many of whom fear that the disruptions could affect their chances of securing admission into their preferred institutions.
Experts in the education sector have urged JAMB to conduct a thorough review of the affected centres and implement measures to prevent a recurrence. Suggestions include upgrading technical infrastructure, conducting more rigorous pre-examination system checks, and providing backup systems to ensure continuity in the event of failures.
They also emphasised the importance of clear communication with candidates during such incidents, noting that timely updates can help reduce panic and maintain order.
As the examination continues in other centres, attention is now focused on how JAMB will address the grievances of affected candidates. Many are calling for a transparent resolution process, including the possibility of rescheduling the exams for those who were unable to complete theirs due to technical issues.
For thousands of candidates, the CBT examination represents a critical step toward higher education, making the integrity and smooth conduct of the process essential. Any disruption, therefore, has far-reaching implications not only for individual candidates but also for the credibility of the examination system as a whole.
While JAMB has yet to issue a comprehensive nationwide statement on the extent of the glitches, stakeholders are urging swift action to restore confidence in the process and ensure that all candidates are given a fair opportunity to succeed.
The protests underscore the challenges of managing large-scale digital examinations in a developing infrastructure environment, highlighting the need for continuous improvement and investment in technology to support Nigeria’s education system.
As affected candidates await clarity on their fate, the incident serves as a reminder that while technology can enhance efficiency, its reliability remains crucial in high-stakes assessments that shape the future of young people.
